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LSP/Healthcare/ED Self Check-In
New · Part of LSPcare

A calmer front door
for your emergency department.

A self-service way to check in alongside your front desk, on a kiosk or the patient’s own phone, in their own language. Then they can see how they’re moving in the queue instead of waiting in the dark. Built in Australia for Australian and New Zealand EDs.

Register interest as a pilot site Book an ED briefing →
ED Self Check-In on LSP wall-mounted and free-standing kiosks, showing the language selection and reason-for-visit screens

Shown with a demonstration hospital. Every ED gets its own branding, languages and privacy wording.

Sound familiar?

The front door is where
the pressure shows first.

When the waiting room fills, the problems are the same in every emergency department.

Waiting
Patients waiting in the dark

No idea where they stand or how long it will be, so anxiety builds and the desk fields the same question over and over.

Surges
Queues at the desk

One counter and a line out the door when the department is at its busiest.

Leaving
People leaving before they’re seen

Uncertainty and long waits push patients out the door before they get care.

Paperwork
Details keyed in twice

Staff time spent typing and re-typing instead of caring for patients.

Access
Language and access barriers

Not every patient can fill in an English form at a high counter.

Your ED
Something else?

Tell us what’s hardest at your front door and we’ll show you how self check-in could help. →
How It Works

From arrival to hand-off,
one connected journey.

1
Check in
on arrival

On a kiosk or their own phone, in their language, with large-text, high-contrast and audio options.

2
Details
captured once

A Medicare card swipe fills in the basics in seconds, and the record flows into your hospital systems.

3
Triage
as normal

Check-in details are ready for your triage team. Every clinical decision stays with your staff.

4
See their place
in the queue

Patients watch their progress on screen or by SMS, then get a clear “you’ve been called” message.

5
A clean
close

Admitted, discharged or left, every visit is closed off properly in your systems.

For the person waiting

Waiting is easier when
you can see it moving.

The hardest part of an ED visit is often not knowing. With ED Self Check-In, patients and their families can see how they’re moving in the queue, so they’re not left wondering whether they’ve been forgotten.

  • Their place in the queuePatients follow their progress as it moves, on screen or on their own phone.
  • Free to sit where they’re comfortableSMS updates mean patients don’t need to hover by the desk.
  • Called clearly, by numberA clear “please go to Room X” on their screen and the waiting-room display.
  • Fewer “how much longer?” questionsPatients can see the answer for themselves, which takes pressure off the desk.
Built here, for here

Designed for Australian and
New Zealand EDs from day one.

Many check-in products are built for overseas markets and adapted later. ED Self Check-In starts with local privacy law, patient identifiers and accessibility standards.

Australian Privacy PrinciplesNZ Health Information Privacy CodeMedicare & IHINHIWCAG 2.2 AAAS 1428.1
  • Works with what you already runDesigned to sit alongside your existing patient administration system and interface engine.
  • Keeps running through outagesCheck-in carries on if a hospital system goes down, and catches up automatically.
  • Your hospital, your brandingEach ED gets its own look, language list and privacy wording.
  • Privacy on the waiting-room screenShared displays show a queue number and room only, never names or reasons for visit.
  • Kiosk hardware includedWall-mounted or free-standing LSP kiosks with card reader, supplied and installed by LSP.
Part of LSPcare

New at the front door.
Proven at the bedside.

ED Self Check-In extends LSPcare, the patient engagement platform already running in major Australian public hospitals. You get the same owned platform, the same support team and the same long-term commitment.

Explore LSPcare →The healthcare ecosystem →
  • Owned and supported by LSPBuilt, owned and supported in Australia, with no third-party licensing risk in the core platform.
  • Deliberately focusedIt ends at ED disposition, with no ward or pharmacy dependencies to hold up your project.
  • One partner, end to endProject management, hardware, installation, training and 24/7 support.
Founding pilot sites

Be one of the first EDs
to shape it.

We’re inviting a small number of Australian and New Zealand emergency departments to pilot ED Self Check-In. A single-ED pilot takes weeks, not months, and your clinicians help shape what comes next.

Register interest as a pilot site
  • 1. Discovery callWe learn about your ED, your systems and what you want to improve.
  • 2. Live walkthroughSee the full patient and staff experience working end to end.
  • 3. Pilot scopingWe agree the scope and site, then configure and go live on a single ED.
Questions

Common questions about
ED Self Check-In.

Does ED Self Check-In replace the triage nurse or the front desk?
No. It is an additional, self-service way to check in, alongside your front desk. Triage works as it does today, and every clinical decision stays with your staff.
What does the patient see while they wait?
Their place in the queue as it moves, on screen or by SMS, and a clear message when they are called. The shared waiting-room screen shows queue numbers only, never names.
Will it work with our existing hospital systems?
Yes. It is designed to work alongside the patient administration system and interface engine your hospital already runs, using standard healthcare messaging. We confirm the details for your site in a short discovery call.
Is it suitable for New Zealand emergency departments?
Yes. ED Self Check-In is built for both Australian and New Zealand privacy law, patient identifiers and accessibility standards from the ground up, not adapted from an overseas product.
What about patients who can't or won't use a kiosk?
The front desk works exactly as it does today. Self check-in is an extra, optional way in, with multiple languages and accessibility options for patients who want to use it.
What happens if a hospital system goes down?
Check-in keeps running. Patients can still check in during an interface outage, and records catch up automatically once systems are back.
How long does a pilot take?
Weeks, not months, for a single emergency department with a cooperative IT team. The scope is deliberately focused on the ED front door, so there are no ward or pharmacy dependencies to wait on.
ED Self Check-In

See it working,
end to end.

Book a briefing. We’ll walk through the patient and staff experience and talk about what would make the biggest difference in your department.

Book an ED briefingRequest the ED overview